Warranty

What the Warranty Covers and How Long

If a Brockwood Farm product (“Product”) is defective in material or workmanship, return the defective part to Brockwood Farm within three years* (see other conditions below) of the original date of purchase on the invoice, and we will repair or replace it with the same or an equivalent part, at our option, with no charge to you. It is the customer’s responsibility to remove the defective part and re-attach
the replacement part.

How to exercise your warranty or obtain service:

You may arrange for service or for warranty repair by contacting Brockwood Farm at 812-837-9607.

There will be no charge for warranty replacement service except for your PREPAID shipping cost to our location. When returning a defective part, please be sure to include: your name, address and phone number.

We cannot assume responsibility for loss or damage during shipping. After we repair or replace, at our option, a defective part under warranty, you will be shipped the replacement part at no cost to you.

What this Warranty does not cover: This warranty does not cover damage resulting from accidents, alterations, failure to follow instructions, misuse, unauthorized service, fire, flood, acts of God, or other causes not arising out of defects in material or workmanship.

What we will not do: WE WILL NOT PAY FOR LOSS OF TIME, LOST PROFITS OR SAVINGS, INCONVENIENCE, LOSS OF USE OF THE PRODUCT, WORK OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.

THIS WARRANTY SETS FORTH ALL OUR RESPONSIBILITIES REGARDING THIS PRODUCT. REPAIR OR REPLACEMENT AT AN AUTHORIZED SERVICE LOCATION IS YOUR EXCLUSIVE REMEDY. THIS WARRANTY IS THE ONLY ONE WE GIVE ON THIS PRODUCT. THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FROM BROCKWOOD FARM. 

Other Conditions: We may use reconditioned replacement parts or materials. If we replace your defective part, we may replace it with a reconditioned part or functionally equivalent part. Replacement parts will be warranted for (90) days from the date the part is shipped back to you or for the remaining warranty period on the Product, whichever is longer.

Electric motors are warrantied by the manufacturer not Brockwood Farm. Motor warranties are one year. This warranty extends only to the original customer purchase of a Brockwood Farm Product. This warranty is based on normal daily use in a 10-stall horse barn with 12 x 12 stalls. Larger barns will be pro-rated.